CHAT WIDGET & DASHBOARD
Delete tags
We’ve added an option to delete the tags that you & your team created.
Go to
Settings >> CONVERSATION >> Manage TagsYou won’t be able to delete system-generated tags such as Reopen, Do-not-auto-resolve, etc.
Waiting queue
Earlier the conversations that are in the waiting queue will be shown as unassigned in dashboard conversations and assigned to the default agent.
Now the waiting queue conversations will be pushed to the common advertising data waiting queue with a handover message.
Screenshot of a Kommunicate chat interface showing the message "You are currently in the waiting queue, our agents will get back to you shortly."
Waiting queue Stats
A new waiting queue stats section is added to the dashboard. It will show the agent queue scoreboard & the queued conversations.
Go to Dashboard and navigate to the Waiting Queue Statistics link.
Screenshot of a dashboard showing waiting queue statistics, including agent scoreboard and queued conversations.
Ready-made templates
We have added ready-made templates for Customer Support, Book a Meeting, eCommerce, Lead Collection, Insurance, Restaurants to create a Kompose Bot. You can also edit and modify the templates according to your requirements as well.
Go to Dashboard >> Bot Integration >> Create a bot with Kompose
Screenshot of a dashboard showing waiting queue statistics, including agent scoreboard and queued conversations.
ANALYTICS
Download Report: Teammate Analytics
You can download the report for the Teammate Analytics table in the CSV format. The report will include information about Incoming, Resolved, Open, First Response Pending Chats and the First Response Time, Average Resolution Time.
