Key Solutions had the following task: employees should be in touch united kingdom phone number library at all times, regardless of whether they are in the office, at negotiations or conducting trainings at the client's premises in another city. The option with an office manager who takes calls and distributes them further did not suit the company. Since this only delayed the process of selling services.
Key Solutions initially tried a "virtual secretary" service. This solution did not work out because such a secretary did not always understand which employee to transfer a call on a specific issue to, and as a result, many calls were processed with a delay, which ultimately led to a loss of clients.
The company saw a solution to such problems in a virtual PBX from one of the providers. However, there were difficulties with this provider - the quality of the connection left much to be desired, the audibility was very poor. For several months, the company made attempts to solve the problem, but all of them were in vain. The technical support of this operator did not respond to requests in any way.
The next step for the company was to connect to a Virtual PBX from one of the capital's providers. Here the company had the opportunity to test the dispatching of calls to employees' mobile phones and their forwarding depending on the availability of personnel. The company also tried to integrate the CRM system with telephony.
Unfortunately, the solution turned out to be very “raw”, and technical support processed all requests extremely slowly. The apotheosis was the situation when the company was left without communication for several hours, because technical support made a mistake in the settings, blocking external calls.
