Conversion to deal The next step after

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This made it easier for potential customers to contact the company through the communication channel they were used to, and the number of applications increased. This also led to an increase in sales, but we also influenced it with the help of other tools. Surveyor's visit After the client leaves a request for repairs and tells about their initial wishes, the specialist schedules a visit from a surveyor. The surveyor evaluates the task on site and collects the missing data for the technical specifications. It is very important that the meeting with the surveyor takes place and goes well. The Voice Robot now helps our customer's managers with this. A day before the scheduled meeting, it calls the client back, reminds them of it and asks them to confirm the date and time.



If the client asks to reschedule the visit, it enters france whatsapp number data 5 million updated information into the CRM; if it wants to cancel, it switches to a dialogue with the manager. With the help of the Voice Robot, we increased the conversion rate to a surveyor's visit, practically without increasing the costs of the call center. A robot's call costs the company incomparably less than a specialist's call. collecting data is preparing an estimate. Having received it, many potential clients refuse possible cooperation: they request estimates from different contractors, choose the cheapest offer and stop at it, or postpone the repair altogether, and then forget about the company. To reduce the bounce rate, we have reconnected the Voice Robot.



It calls the database of potential clients who have received an offer and clarifies the status of the solution. If the client has doubts, he can answer objections or switch the conversation to a manager. In this way, we initiate another contact with the client, reminding them about the company and motivating them to make a deal, without increasing the workload on the call center. Working with refusals If clients refuse repairs, the work with them does not end. Three months later, the Voice Robot calls them. It asks whether the repairs were successful, clarifies why they did not use the company's services and offers additional services. In some cases, customers decided to postpone the repair issue for a while, and after three months, a reminder from the Voice Robot helped them remember their plans again.