Furthermore, by knowing your customers, you will be able to take into account list of costa rica whatsapp phone numbers their consumption habits during the different stages of the Customer Journey and provide personalized experiences. This way, you will be able to make purchase predictions, offer complementary products (cross-selling) and special promotions that respond to their tastes, interests or needs.
A good CSAT is between 75% and 85% , depending on the sector you are in. To put it more clearly, a 75% indicator suggests that 3 out of 4 customers are satisfied with the experience, which is extremely important for effective brand positioning.
That is why today we talk about the virtuous circle of CSAT, which, in simple words, translates into getting to know customers through surveys and, based on those results, improving the Customer Experience, which leads to providing better customer service and increasing loyalty. It is a win-win.
