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2020, the pandemic pushed e-commerce to expand and offer more variations of products and services to give consumers options from the safety of their homes. Despite further restrictions, many e-commerce businesses continued to operate. Yet, many consumers still think of e-commerce as limited to retail items, books, and items that can be found in a physical mall. The scope has expanded to other segments such as groceries, medicines, daily necessities, and products for seniors.

The shift from brick-and-mortar stores to e-commerce has happened in every country. For example, in the United States, e-commerce sales increased by 44% in 2020. According to the McKinsey Consumer Pulse survey, about three-quarters of respondents who used e-commerce for the first time say they will continue to use these channels once the pandemic is over.

Additionally, the pandemic has accelerated the adoption of AI and automation. In times of economic and market uncertainty, companies have typically embraced automation and reconfigured work processes to maintain resilience and control costs. Automation reduces the number of jobs that handle routine, rules-based tasks. McKinsey’s Future of Work study found that more than two-thirds of 800 global C-suite executives said they were increasing their investments in AI and automation.

Many businesses are already using automation in call centers, factories, grocery stores, and warehouses to keep up with demand and alleviate workplace congestion. The use of automation is certainly on the rise. In this article, we’ll share our thoughts on automation trends in e-commerce. Read on to learn more.

Why e-commerce automation?
How can e-commerce businesses get ahead in an oman telephone number increasingly crowded market? Through automation. The problem is that automation platforms and tools are often underutilized. Additionally, some businesses still rely on hiring additional human resources to fill the gaps created by manual tasks.

It’s essential to automate as many eCommerce processes as possible to have more time to focus on results. Instead of worrying about manual activities, eCommerce teams should spend more time improving the customer experience by using their strategic and creative abilities. If you’re already spending too much time on repetitive and time-consuming processes, this is a positive indicator to automate more of your activities.

Automation can help you when it’s time to expand your product lines or when growth needs to outstrip your operational resources. Automation is the key to faster growth at lower costs. When automated tasks run 24/7, you have more time for cognitive tasks and strategic initiatives.

Before the global pandemic, e-commerce was another choice for shopping. After the pandemic, e-commerce became the main form of shopping. In 2020, many non-essential stores were closed around the world. As a result, e-commerce sales skyrocketed.

Shopping has changed forever, and more than half of consumers in emerging and developed economies such as Brazil, China, Italy, the Russian Federation, Switzerland and Turkey now shop online .