Case Management vs BPM
Posted: Mon Dec 23, 2024 6:06 am
hat’s the difference between case management (CM) and business process management (BPM)? And why should your company care? This type of question is often asked by those who already have a deep understanding of other enterprise software disciplines, such as customer relationship management (CRM). Why is case management so misunderstood, even though it’s integrated into many technologies, including cloud-based CRM systems?
Many people confuse BPM (a management style) with the BPM platform (a digital product designed to support this practice). Some BPM applications support other management techniques, such as lean and agile. As a result, many companies are unsure which technologies to use to simplify and automate specific business processes.
Understanding Case Management
A case management process involves a visual representation of the efforts a business makes to achieve a goal. Processing a car insurance application or opening a new bank account, for example, is a critical step in fulfilling a customer’s request. You can also think of the process of developing a new business application as a case study, with the end result being the creation of a new application.
For example, you can use multiple planned and unplanned activities and processes to complete a mission and solve a case. On the other hand, a task is a piece of work that needs to be completed. A process is a technique for performing a task. Most organizational workflows contain many activities and processes that have a significant impact on the outcome.
So while most cases have a predictable course, the trajectory to your desired outcome can be a little more fuzzy. You gather data from multiple sources to solve a case.
For example, consider figuring out how to get to a corporate meeting at a large conference hotel. BPM makes trip planning easy by allowing you to choose your departure time, destination, and updates on unforeseen situations, such as traffic jams. Additionally, BPM will get you to your destination even if your car breaks down or your carpool companions insist on stopping for coffee first. However, it can fall short when faced with unforeseen events.
In contrast, the goal of case management is to get you to opportunity seekers leads a specific location within a specific time frame. While a case management system can incorporate phases, the order in which these activities are performed typically varies. Additionally, there are other variables at play, such as process inconsistencies, which business process management (BPM) would help address. However, you can use case management to reschedule your goal and inform your boss or team that you’re running late due to car trouble, for example.
What is BPM?
The primary goal of business process management is to increase operational efficiency and productivity. Enterprises use BPM platforms to create composite applications that simplify human and system activities by eliminating inefficient tasks and automating redundant and rule-based activities.
Benefits include complete visibility into all elements of work, enabling continuous process improvement and rapid change management, including actions and data. Clear, straightforward rules also simplify compliance.
BPM typically focuses on the inner workings and functioning of specific processes. Although each step in the process is self-contained, you can use a timeline to connect them.
Many people confuse BPM (a management style) with the BPM platform (a digital product designed to support this practice). Some BPM applications support other management techniques, such as lean and agile. As a result, many companies are unsure which technologies to use to simplify and automate specific business processes.
Understanding Case Management
A case management process involves a visual representation of the efforts a business makes to achieve a goal. Processing a car insurance application or opening a new bank account, for example, is a critical step in fulfilling a customer’s request. You can also think of the process of developing a new business application as a case study, with the end result being the creation of a new application.
For example, you can use multiple planned and unplanned activities and processes to complete a mission and solve a case. On the other hand, a task is a piece of work that needs to be completed. A process is a technique for performing a task. Most organizational workflows contain many activities and processes that have a significant impact on the outcome.
So while most cases have a predictable course, the trajectory to your desired outcome can be a little more fuzzy. You gather data from multiple sources to solve a case.
For example, consider figuring out how to get to a corporate meeting at a large conference hotel. BPM makes trip planning easy by allowing you to choose your departure time, destination, and updates on unforeseen situations, such as traffic jams. Additionally, BPM will get you to your destination even if your car breaks down or your carpool companions insist on stopping for coffee first. However, it can fall short when faced with unforeseen events.
In contrast, the goal of case management is to get you to opportunity seekers leads a specific location within a specific time frame. While a case management system can incorporate phases, the order in which these activities are performed typically varies. Additionally, there are other variables at play, such as process inconsistencies, which business process management (BPM) would help address. However, you can use case management to reschedule your goal and inform your boss or team that you’re running late due to car trouble, for example.
What is BPM?
The primary goal of business process management is to increase operational efficiency and productivity. Enterprises use BPM platforms to create composite applications that simplify human and system activities by eliminating inefficient tasks and automating redundant and rule-based activities.
Benefits include complete visibility into all elements of work, enabling continuous process improvement and rapid change management, including actions and data. Clear, straightforward rules also simplify compliance.
BPM typically focuses on the inner workings and functioning of specific processes. Although each step in the process is self-contained, you can use a timeline to connect them.