Offer incentives like discounts, rewards points, or exclusive perks to encourage repeat business and advocacy.
Urban Outfitters is a great example. Their loyalty program offers eight ways to earn points and redeem them for even more discounts and exclusive rewards. This encourages customers to keep coming back.
Urban Outfitters enhance customer satisfaction with their loyalty program.
5. Advocacy stage
Make your customers feel like they belong. Set up online forums, mobile number data base social media groups, or even host exclusive events to encourage interaction and conversation. This creates a deeper connection with your brand and makes them feel valued.
Happy customers are your best salespeople, as earplug company Loop would tell you.
Loop uses an affiliate program to encourage content creation and sharing, building a community around their product. This shows how fostering a community can benefit both you and your customers.
Gain a higher customer lifetime value similarly to Loop with a good affiliate program.
Encourage satisfied customers to refer friends, family, and colleagues to your business by offering incentives for successful referrals, such as discounts or bonus rewards. This is a great way to turn loyal customers into brand advocates.
