Ticketing Software in 2024
Posted: Tue Dec 17, 2024 4:14 am
Welcome to our comprehensive guide on the 18 best free help desk and ticketing software available in 2024. This article will not only help you navigate the sea of options but will also highlight the benefits of these solutions. We will delve into a detailed comparison and analysis of each software, giving you the information you need to make an informed decision.
So, whether you are a small business owner or a corporate executive, stay tuned as we unravel the world of free help desk and ticketing software. Let’s embark on this journey to improve your customer service experience without breaking the bank.
A comparison chart of the top 5 free help desk software
What is free help desk software?
Does your business need a free ticketing system?
Top 18 Free Help Desk Software and Ticketing Systems
Essential Features of Free Help Desk Software
How to choose the right free help desk ticket system? (In steps)
Benefits of free ticket systems
Disadvantages of free ticket systems
Signs You Need to Update Your Free Help Desk Software
Conclusion
Do you want to learn more?
A comparison chart of the 5 best free help desk software
These days, our schedules tend to be packed to the rafters, so for your convenience, we’ve compiled the top five free help desk software solutions into a handy comparison table. Whether you work at a small nonprofit or run a large enterprise, one of these five solutions will certainly fit the requirements of your ticketing system.
Solution Capterra Rating Number of integrations Free version Free trial Price per month
LiveAgent
What is free help desk software?
Before we dive headlong into the intricacies of free help desk solutions , let’s first look at some definitions. Free help desk software is a type of program or tool that organizations can use to manage their customer service operations. As the name suggests, this tool is available at no cost.
Free help desk software typically includes ticket management brazil whatsapp number data features. , customer communication, reporting, and task automation. It typically enables businesses to track, prioritize, and resolve customer support tickets more efficiently. Despite being free, it can still offer a number of features to improve customer service, though it may be limited compared to paid versions.
Does your company need a free ticketing system?
Firstly, implementing a free ticketing and help desk solution enables businesses to improve their customer service efforts. A ticketing system enables organizations to manage and resolve customer queries and complaints more efficiently, leading to improved customer satisfaction .
From a business revenue perspective, using a free help desk system is one of the best decisions you can make. It has been observed that businesses that provide exceptional customer experiences can increase their revenue by 4% to 8%. more than their competitors. This underscores the importance of providing excellent customer service in driving business growth.
For example, consider a hypothetical online retail company. By implementing a free ticketing system , they can streamline their customer support process. When a customer has a problem or question, they can simply submit a ticket . The system then automatically assigns this ticket to the appropriate department or individual. This ensures that no customer query is overlooked and that every issue is resolved in a timely manner. As a result, customers are more satisfied with the service they receive, leading to increased customer loyalty and ultimately, increased revenue for the company.
Top 18 Free Help Desk Software and Ticket Management Systems
Ready to dive deeper into the world of free help desk software? If you want to broaden your horizons, read on to learn the ins and outs of 18 free help desk and ticketing software and what makes them unique.
LiveAgent
HelpCrunch
Gorgias
Tour
HubSpot Service Hub
Zoho Desk
HappyFox
Freshdesk
SysAid
Zendesk
Spiceworks
Groove
Mint Service Desk
Winter
SolarWinds
SupportBee
Hesk
Kayako
1. LiveAgent
LiveAgent is a comprehensive help desk software that offers multi-channel support for businesses. The software is designed to streamline customer service processes and improve customer satisfaction. LiveAgent supports over 40 languages, making it a globally accessible platform.
LiveAgent Homepage – Free Help Desk Software for Customer Satisfaction
Features of LiveAgent's free plan
Below are some features you can enjoy in LiveAgent's free solution.
Ticket management system
Email ticketing
Ticket transfers
Customer Portal
Real-time dashboards
Customer Forum
Knowledge Base
Customizable Live Chat Button
iOS/Android Apps
Safety features
Limitations of LiveAgent's free plan
Although solid, LiveAgent’s free plan is still missing some features included in its paid versions. Some examples include:
Automation like time rules and events
Service Level Agreements (SLA)
Predefined responses
Single Sign-On (SSO)
Performance report
Pros
The software is very easy to set up and use.
Helpful and knowledgeable customer service
The system is stable and fast
Cons
SSL must be configured manually for custom domains
Inability to log in to two browsers with the same account at the same time
Technical support is available 24/7, but is located in the EU.
LiveAgent Pricing
LiveAgent offers a free version of their software, albeit with some restrictions. They also offer a 30-day free trial for you to explore their services. If you want to access more premium features, you can opt for one of their four paid plans. These include the Small plan at $15 per agent per month, the Medium plan at $29 per agent per month, the Large plan at $49 per agent per month, or the Enterprise plan at $69 per agent per month.
Author's opinion
I found LiveAgent’s free help desk solution to be a comprehensive tool that offers a wide range of features. The software is easy to use with an intuitive interface that makes it easy to navigate. The ticketing system is quite efficient and allows for easy tracking and management of customer queries.
However, the free version of the software is not without its drawbacks. One of the main issues I encountered was the limited customization and automation options. While it does offer some level of customization, it is not as extensive as some users would like or need. Additionally, LiveAgent’s automation, as exceptional as it is, comes only in the paid packages.
Overall, LiveAgent’s free help desk software is a solid choice for small and medium-sized businesses with tighter budgets. It offers a good range of features and is easy to use. However, businesses with specific customization needs or those requiring robust automation and reporting capabilities may want to opt for a paid plan.
Customer Review
“We have been using LiveAgent for support and help desk services and true to their word, we have seen a huge transformation in our customer support system . We are now able to respond to customer requests much faster and easier and have provided our clients with easily accessible customer support services at all times.”
Source: Capterra
To try out LiveAgent's features for yourself, sign up for a 30-day free trial and start transforming your business now.
2. HelpCrunch
HelpCrunch's help desk software offers a range of customer communication tools designed to streamline customer service and improve customer engagement. The platform is known for its user-friendly interface and robust features that can be customized to meet the needs of any business.
HelpCrunch Homepage – Enterprise Customer Service Software
HelpCrunch does not offer a free version, however, their free trial allows you to use the fully featured Pro plan with 5 team members for 14 days.
Pros
New features are constantly being developed and updated.
The user interface is easy to navigate and use.
Responsive and helpful customer servic
So, whether you are a small business owner or a corporate executive, stay tuned as we unravel the world of free help desk and ticketing software. Let’s embark on this journey to improve your customer service experience without breaking the bank.
A comparison chart of the top 5 free help desk software
What is free help desk software?
Does your business need a free ticketing system?
Top 18 Free Help Desk Software and Ticketing Systems
Essential Features of Free Help Desk Software
How to choose the right free help desk ticket system? (In steps)
Benefits of free ticket systems
Disadvantages of free ticket systems
Signs You Need to Update Your Free Help Desk Software
Conclusion
Do you want to learn more?
A comparison chart of the 5 best free help desk software
These days, our schedules tend to be packed to the rafters, so for your convenience, we’ve compiled the top five free help desk software solutions into a handy comparison table. Whether you work at a small nonprofit or run a large enterprise, one of these five solutions will certainly fit the requirements of your ticketing system.
Solution Capterra Rating Number of integrations Free version Free trial Price per month
LiveAgent
What is free help desk software?
Before we dive headlong into the intricacies of free help desk solutions , let’s first look at some definitions. Free help desk software is a type of program or tool that organizations can use to manage their customer service operations. As the name suggests, this tool is available at no cost.
Free help desk software typically includes ticket management brazil whatsapp number data features. , customer communication, reporting, and task automation. It typically enables businesses to track, prioritize, and resolve customer support tickets more efficiently. Despite being free, it can still offer a number of features to improve customer service, though it may be limited compared to paid versions.
Does your company need a free ticketing system?
Firstly, implementing a free ticketing and help desk solution enables businesses to improve their customer service efforts. A ticketing system enables organizations to manage and resolve customer queries and complaints more efficiently, leading to improved customer satisfaction .
From a business revenue perspective, using a free help desk system is one of the best decisions you can make. It has been observed that businesses that provide exceptional customer experiences can increase their revenue by 4% to 8%. more than their competitors. This underscores the importance of providing excellent customer service in driving business growth.
For example, consider a hypothetical online retail company. By implementing a free ticketing system , they can streamline their customer support process. When a customer has a problem or question, they can simply submit a ticket . The system then automatically assigns this ticket to the appropriate department or individual. This ensures that no customer query is overlooked and that every issue is resolved in a timely manner. As a result, customers are more satisfied with the service they receive, leading to increased customer loyalty and ultimately, increased revenue for the company.
Top 18 Free Help Desk Software and Ticket Management Systems
Ready to dive deeper into the world of free help desk software? If you want to broaden your horizons, read on to learn the ins and outs of 18 free help desk and ticketing software and what makes them unique.
LiveAgent
HelpCrunch
Gorgias
Tour
HubSpot Service Hub
Zoho Desk
HappyFox
Freshdesk
SysAid
Zendesk
Spiceworks
Groove
Mint Service Desk
Winter
SolarWinds
SupportBee
Hesk
Kayako
1. LiveAgent
LiveAgent is a comprehensive help desk software that offers multi-channel support for businesses. The software is designed to streamline customer service processes and improve customer satisfaction. LiveAgent supports over 40 languages, making it a globally accessible platform.
LiveAgent Homepage – Free Help Desk Software for Customer Satisfaction
Features of LiveAgent's free plan
Below are some features you can enjoy in LiveAgent's free solution.
Ticket management system
Email ticketing
Ticket transfers
Customer Portal
Real-time dashboards
Customer Forum
Knowledge Base
Customizable Live Chat Button
iOS/Android Apps
Safety features
Limitations of LiveAgent's free plan
Although solid, LiveAgent’s free plan is still missing some features included in its paid versions. Some examples include:
Automation like time rules and events
Service Level Agreements (SLA)
Predefined responses
Single Sign-On (SSO)
Performance report
Pros
The software is very easy to set up and use.
Helpful and knowledgeable customer service
The system is stable and fast
Cons
SSL must be configured manually for custom domains
Inability to log in to two browsers with the same account at the same time
Technical support is available 24/7, but is located in the EU.
LiveAgent Pricing
LiveAgent offers a free version of their software, albeit with some restrictions. They also offer a 30-day free trial for you to explore their services. If you want to access more premium features, you can opt for one of their four paid plans. These include the Small plan at $15 per agent per month, the Medium plan at $29 per agent per month, the Large plan at $49 per agent per month, or the Enterprise plan at $69 per agent per month.
Author's opinion
I found LiveAgent’s free help desk solution to be a comprehensive tool that offers a wide range of features. The software is easy to use with an intuitive interface that makes it easy to navigate. The ticketing system is quite efficient and allows for easy tracking and management of customer queries.
However, the free version of the software is not without its drawbacks. One of the main issues I encountered was the limited customization and automation options. While it does offer some level of customization, it is not as extensive as some users would like or need. Additionally, LiveAgent’s automation, as exceptional as it is, comes only in the paid packages.
Overall, LiveAgent’s free help desk software is a solid choice for small and medium-sized businesses with tighter budgets. It offers a good range of features and is easy to use. However, businesses with specific customization needs or those requiring robust automation and reporting capabilities may want to opt for a paid plan.
Customer Review
“We have been using LiveAgent for support and help desk services and true to their word, we have seen a huge transformation in our customer support system . We are now able to respond to customer requests much faster and easier and have provided our clients with easily accessible customer support services at all times.”
Source: Capterra
To try out LiveAgent's features for yourself, sign up for a 30-day free trial and start transforming your business now.
2. HelpCrunch
HelpCrunch's help desk software offers a range of customer communication tools designed to streamline customer service and improve customer engagement. The platform is known for its user-friendly interface and robust features that can be customized to meet the needs of any business.
HelpCrunch Homepage – Enterprise Customer Service Software
HelpCrunch does not offer a free version, however, their free trial allows you to use the fully featured Pro plan with 5 team members for 14 days.
Pros
New features are constantly being developed and updated.
The user interface is easy to navigate and use.
Responsive and helpful customer servic