WhatsApp "Lists" (Broadcast Lists & API-managed contacts)
Posted: Tue Jun 17, 2025 9:22 am
you can whatsapp number list build a robust, engaged, and legally compliant Approved Message Templates: For initiating conversations outside the 24-hour customer service window, you must use pre-approved Message Templates. These are reviewed by WhatsApp to ensure they are not promotional or spammy without prior user initiation.
Easy Opt-Out: Every message you send must include a clear and easy way for users to opt out (e.g., "Reply STOP to unsubscribe").
Adherence to Data Protection Regulations:
GDPR (Europe), CCPA (California), PDPA (Singapore), DPDP (India), etc.: If you collect data from individuals in these regions, you must comply with their respective data protection laws. These laws govern how personal data (including phone numbers) is collected, stored, processed, and used.
Data Security: Ensure that the collected WhatsApp numbers and associated data are stored securely, encrypted, and protected from unauthorized access.
Privacy Policy: Have a clear, accessible privacy policy that details how you collect, use, store, and protect user data, including their WhatsApp numbers. Explicitly mention WhatsApp as a communication channel.
II. Legal and Effective Methods for Collecting Opt-ins
Here are the most common and compliant ways to collect WhatsApp numbers:
Website Opt-in Forms:
Dedicated Form: Create a specific form on your website (homepage, contact page, dedicated landing page) where users can enter their phone number.
Clear Checkbox: Include a clear, unchecked checkbox explicitly stating, "I agree to receive [Type of Messages, e.g., promotions, order updates] from [Your Business Name] via WhatsApp."
Easy Opt-Out: Every message you send must include a clear and easy way for users to opt out (e.g., "Reply STOP to unsubscribe").
Adherence to Data Protection Regulations:
GDPR (Europe), CCPA (California), PDPA (Singapore), DPDP (India), etc.: If you collect data from individuals in these regions, you must comply with their respective data protection laws. These laws govern how personal data (including phone numbers) is collected, stored, processed, and used.
Data Security: Ensure that the collected WhatsApp numbers and associated data are stored securely, encrypted, and protected from unauthorized access.
Privacy Policy: Have a clear, accessible privacy policy that details how you collect, use, store, and protect user data, including their WhatsApp numbers. Explicitly mention WhatsApp as a communication channel.
II. Legal and Effective Methods for Collecting Opt-ins
Here are the most common and compliant ways to collect WhatsApp numbers:
Website Opt-in Forms:
Dedicated Form: Create a specific form on your website (homepage, contact page, dedicated landing page) where users can enter their phone number.
Clear Checkbox: Include a clear, unchecked checkbox explicitly stating, "I agree to receive [Type of Messages, e.g., promotions, order updates] from [Your Business Name] via WhatsApp."