SOFTWARE PROVIDER

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We offer free and paid services for software providers.

Free services

Vendors can publish a product profile on our website free of charge. This allows them to present their offering to interested users, collect verified user reviews, and potentially receive social proof content or mentions in reports to country email list strengthen their credibility. 
Paid services

Software providers can opt for various paid services, such as setting up sponsored profiles to receive direct web traffic.

Sponsored ProfilesSponsored profiles are profiles from providers who pay us a commission for driving traffic to their websites and providing enhanced profile features. Buyers can identify these premium profiles by a button with an external link and link text such as "Go to provider," "Visit website," "Try for free," or "Book a demo." Clicking this button will redirect you to the provider's website. Currently, sponsored profiles represent only a small portion of our comprehensive catalog of software solutions.

2. Read reviews from companies like yours

Customer service doesn't mean the same thing everywhere. It can vary greatly depending on the industry, company size, and geographic location, and just because a provider claims to be able to meet your needs doesn't necessarily mean they're the best choice for your business. Read reviews and ask for references from existing customers who work at similar companies. Good providers can arrange a phone call with other customers.

3. Make sure your software tools work well with those of the provider

Most vendors likely use different systems than your teams, and you'll want to ensure they're compatible and allow for seamless data transfers. For some tools, you can use pre-built integrations with the vendor's systems; for others, you'll need custom code to make them work as intended. Before signing a contract, carefully consider how this will impact costs and productivity.

Next Steps
Customer service is evolving rapidly. Technological change is changing customer expectations but also offering brands new opportunities to exceed them.

AI undoubtedly has the potential to transform customer service, likely in waves as the technology matures and becomes more widely adopted. It remains to be seen whether the trend toward outsourcing customer service agencies is a temporary response to rising demand or a long-term development that could lead to full outsourcing becoming the norm. While the benefits of AI are clear, SMEs should not sign a contract that they cannot flexibly withdraw from if circumstances change.