The concept of humanized support has been gaining traction in the business world, especially in an increasingly digitalized environment. This article discusses the importance and explores how GreatPages implements this strategy to benefit its users.
Woman working in call center as dispatcher
Woman working in call center as dispatcher
Index
Key Elements of Humanized Support
Business Impact
Integrating Technology into Humanized Support
Humanized Support at GreatPages
Conclusion
Humanized support refers to the practice of phone number library providing customer assistance in an empathetic, personalized and efficient manner, focusing on building a meaningful relationship.
According to a PwC study , 75% of consumers want more human interaction in the future, not less . Another survey by American Express found that 68% of customers believe a friendly customer service representative is essential to a positive customer service experience .
Key Elements
Empathy: Understanding and meeting customers' emotional needs.
Personalization: Treat each client as unique and offer personalized solutions.
Patience and Clarity: Provide clear information and be patient during the service.
Business Impact
Customer Loyalty: Good support increases customer loyalty.
Brand Reputation: This strategy has a positive impact on the company’s image.
Competitive Advantage: Differentiates the company in a saturated market.
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