Monitor moderators' communication

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Tone of voice is the voice of the brand that determines the style of communication between the company and its clients. This is the voice your moderators use in social networks. In order for managers to track dialogues and control communication, some SMM departments create Google tables. They include customer comments, operator responses, and supervisor comments. But filling out the table takes up employees' time, which they could spend on a more beautiful response to negativity.

Comments in the table:



Comments in Chat2Desk



Exit:

Customer messages and comments gambling database korea from all social networks appear in one window. The supervisor can go through the chats at any time, read the responses of his employees and leave comments.

Another way to track the work of moderators is to enable quality assessment. Then, after the dialogue, the client will receive an offer to rate the operator on a 5-point scale. Based on the assessment, you will be able to see how the moderators handle requests, identify problematic issues and work through them with the employee.