Currently, it is estimated that 9 out of 10 companies globally compete list of ecuador whatsapp phone numbers based on customer experience (CX) by raising the standards of care. This poses a challenge for organizations: constantly improving to maintain the preference of their consumers.
In this task, providing good customer service is essential, especially in a context like the current one in which face-to-face management has been relegated to the background, making it necessary to provide effective and close customer service.
In this sense, organizations must focus their efforts on providing unified attention to improve customer service (SAC) and manage different means of contact more efficiently.
This concept refers to the ability to manage, under a single platform, all the service channels that a company has , allowing criteria to be unified to offer consistent and timely service at all times.
