From automating processes that simplify daily work to building
Posted: Wed Jan 29, 2025 4:03 am
Shaping the Future: How Digital Utilities, Customer Centricity, Platform Transformation and New Energy are Changing the Energy Industry
In our digitally connected world, IT solutions are crucial to improving the efficiency and responsiveness of the energy industry. Knowledge and understanding of the value chain in the energy sector is essential. As experts in this field, adesso combines deep industry knowledge with technological expertise to guide companies through digital transformation and prepare them for the future. advanced data platforms for accurate forecasts, and adapting to ever-changing regulatory requirements, adesso offers customized solutions. These range from strategic consulting, which helps shape and realize visions, to the development of individual solutions such as grid connection portals, which enable efficient communication between energy providers and customers.
These digital platforms are not only technical bc data achievements, but also a testament to a deep understanding of the market and customers. They are indispensable for a sustainable energy market by facilitating access to services and information. Adesso represents deep industry knowledge and the ability to translate it into future-proof IT solutions that not only meet current requirements but also sustainably strengthen and optimise the core business.
Customer Centricity
For today's customers, one thing counts above all else: they want to feel understood and valued. This is where the idea of customer centricity comes into play. This principle ensures that the impact on customers is considered from the outset when developing ideas for new services. One example of this is the use of precisely configured language models, which companies can now use to respond to their customers in an automated manner, but with a personal touch. Imagine chatting with a chatbot that not only answers your questions at lightning speed, but does so in a way that feels truly personalized. This enables companies to offer basic support around the clock, so that customers only need to contact a service employee for specific queries. This is not a dream of the future, but a reality that is already being used in many areas of daily life. Intelligent assistants like this learn with every interaction within a deliberately limited framework and can therefore respond better and better to individual customer needs. Not only does this mean less effort when problems arise, it also means that businesses know exactly what their customers want – a real win-win situation!
However, customer centricity doesn’t always have to be achieved in new ways. Setting up a customer portal that allows many processes to be done from home can also make the customer journey easier and better for customers.
In our digitally connected world, IT solutions are crucial to improving the efficiency and responsiveness of the energy industry. Knowledge and understanding of the value chain in the energy sector is essential. As experts in this field, adesso combines deep industry knowledge with technological expertise to guide companies through digital transformation and prepare them for the future. advanced data platforms for accurate forecasts, and adapting to ever-changing regulatory requirements, adesso offers customized solutions. These range from strategic consulting, which helps shape and realize visions, to the development of individual solutions such as grid connection portals, which enable efficient communication between energy providers and customers.
These digital platforms are not only technical bc data achievements, but also a testament to a deep understanding of the market and customers. They are indispensable for a sustainable energy market by facilitating access to services and information. Adesso represents deep industry knowledge and the ability to translate it into future-proof IT solutions that not only meet current requirements but also sustainably strengthen and optimise the core business.
Customer Centricity
For today's customers, one thing counts above all else: they want to feel understood and valued. This is where the idea of customer centricity comes into play. This principle ensures that the impact on customers is considered from the outset when developing ideas for new services. One example of this is the use of precisely configured language models, which companies can now use to respond to their customers in an automated manner, but with a personal touch. Imagine chatting with a chatbot that not only answers your questions at lightning speed, but does so in a way that feels truly personalized. This enables companies to offer basic support around the clock, so that customers only need to contact a service employee for specific queries. This is not a dream of the future, but a reality that is already being used in many areas of daily life. Intelligent assistants like this learn with every interaction within a deliberately limited framework and can therefore respond better and better to individual customer needs. Not only does this mean less effort when problems arise, it also means that businesses know exactly what their customers want – a real win-win situation!
However, customer centricity doesn’t always have to be achieved in new ways. Setting up a customer portal that allows many processes to be done from home can also make the customer journey easier and better for customers.