Gender differences in establishing contact
Posted: Tue Jan 28, 2025 5:32 am
Peculiarities of establishing contact with a client by telephone
One of the sales methods is to offer products and services to a cold audience, as well as to call people who are interested in the product and have left a request for a call back.
For this, businesses usually use cloud call centers. However, in this case, establishing contact with the client occurs without a visual component, and the voice, the construction of phrases, the pace of speech, and psychological tricks are of decisive importance.
In a telephone conversation, managers use various techniques to establish contact with the client. It is necessary to show respect for the interlocutor, quickly get to the point, confidently answer questions and end the conversation if the buyer is distracted or shows disinterest. Such feedback from the client is a signal that he is not interested in the purchase now, but may be ready to return to the conversation later.
Greeting clients, although a standard part of the dialogue, should be informative: the manager needs vp administration email list to introduce himself, mention the name of the company and the purpose of the request.
You also need to ask if it is convenient for the interlocutor to talk now. Otherwise, you should offer an alternative time for the call. For example, in an hour or at a certain time the next day.
When pursuing the goal of establishing contact with a client, a manager should take into account the characteristics of the interlocutor related to his gender or age. For example, women prefer pleasant communication, so you can start a conversation with them with compliments. However, they must be sincere.
Women's desire to engage in dialogue helps the manager better understand their needs and offer a product from the company's range. To do this, it is enough to ask the right and timely questions.
After that, you can describe the product in the context of the identified requests and successfully close the deal. Soft communication with a female interlocutor contributes to the growth of cross-sales.
Men tend to prefer specific offers and come to the store with a decision to buy a product. The sales department employee only needs to find out the client's goal and offer him a product that meets the required characteristics. It is better to use numbers, comparison with analogues, and examples of use in the presentation.
Children, starting from the age of 5, willingly communicate with sellers, but before talking to them, you need to clarify the opinion of their parents. In communication, you can use the pronoun "you", while remaining respectful and attentive.
One of the sales methods is to offer products and services to a cold audience, as well as to call people who are interested in the product and have left a request for a call back.
For this, businesses usually use cloud call centers. However, in this case, establishing contact with the client occurs without a visual component, and the voice, the construction of phrases, the pace of speech, and psychological tricks are of decisive importance.
In a telephone conversation, managers use various techniques to establish contact with the client. It is necessary to show respect for the interlocutor, quickly get to the point, confidently answer questions and end the conversation if the buyer is distracted or shows disinterest. Such feedback from the client is a signal that he is not interested in the purchase now, but may be ready to return to the conversation later.
Greeting clients, although a standard part of the dialogue, should be informative: the manager needs vp administration email list to introduce himself, mention the name of the company and the purpose of the request.
You also need to ask if it is convenient for the interlocutor to talk now. Otherwise, you should offer an alternative time for the call. For example, in an hour or at a certain time the next day.
When pursuing the goal of establishing contact with a client, a manager should take into account the characteristics of the interlocutor related to his gender or age. For example, women prefer pleasant communication, so you can start a conversation with them with compliments. However, they must be sincere.
Women's desire to engage in dialogue helps the manager better understand their needs and offer a product from the company's range. To do this, it is enough to ask the right and timely questions.
After that, you can describe the product in the context of the identified requests and successfully close the deal. Soft communication with a female interlocutor contributes to the growth of cross-sales.
Men tend to prefer specific offers and come to the store with a decision to buy a product. The sales department employee only needs to find out the client's goal and offer him a product that meets the required characteristics. It is better to use numbers, comparison with analogues, and examples of use in the presentation.
Children, starting from the age of 5, willingly communicate with sellers, but before talking to them, you need to clarify the opinion of their parents. In communication, you can use the pronoun "you", while remaining respectful and attentive.