To retain customers, you can use a feedback form for the site: by filling it out, the user will be sure that they will be contacted as soon as possible and help solve their problem as soon as possible.
Features of the Webim feedback form
Before creating a feedback form on the website, you need dentist database to consider several things. It is important to have only those fields that are really necessary (if you do not plan to do an email newsletter, it is enough to ask for a phone number and vice versa). The feedback form for the website should be set up so that the user can immediately notice it. With the help of simple animation, the form can appear as a pop-up window, attracting the visitor's attention or be located in a prominent place. The main task facing the design of the feedback window on the website is to make it accessible, but at the same time unobtrusive visually, that is, it should fit into the overall concept of the brand.
How to use contact information
A ready-made feedback form not only allows you to retain a potential buyer, but also allows you to collect a contact base. What can it be used for:
for marketing mailings: inform warm customers about new promotions and special offers, drive traffic to other channels, such as social media accounts.
for informational messages: has the office address or working hours changed? or maybe a new store has opened? This can easily be communicated to customers who have left their contact information in the feedback form for the website.
for event invitations: sending a message about an upcoming company event to those who have already shown interest in the brand is a great way to build an audience.
for additional sales and increasing the average bill: you can offer customers related products “on the heels”, based on what they have already chosen in your store.
