In this perspective, Assistenza Plus represents the ideal choice for those who seek immediate answers . It can be associated with any service offered by Shellrent (from domains to PEC, from hosting to servers) and guarantees privileged treatment, with a dedicated technician who will assist you in using the various services and in case of problems.
Assistenza Plus represents an added value compared to traditional assistance, and will allow you to enjoy a series of significant advantages . Which ones? Let's find out together.
Table of Contents:
Priority handling of requests
Priority telephone support
Callback Service
Remote interventions
Discounted technical interventions
Choose Plus Assistance
Priority handling of requests
To request technical support you can contact germany telegram phone number list by phone or open a support ticket directly from the Manager panel. How to open a ticket ? The procedure is quick, you can consult our guide if necessary .
By purchasing Support Plus, all your support tickets will be handled with the highest priority to resolve your request in the shortest time possible.
Priority telephone support
By activating Assistenza Plus, another advantage is priority access to the telephone assistance channel . How? We use a caller ID system, so as to direct the call directly to a second level operator who is always available.
Callback Service
You can request to be contacted by one of our technical, administrative or commercial operators in case of questions or concerns: you will be called back immediately and your request will be handled in real time. Read our short guide in which we explain how to request the callback .
Remote interventions
The technical support team can connect to your computer or remote server to diagnose your request (remote-hand support), after opening your support ticket. The first hour of support is already included in the annual fee: of course, you can purchase additional hours of support based on your needs.
