Customers waiting a long time for cold
Posted: Thu Jan 02, 2025 8:40 am
And, instead of having an in-house driver waiting with their truck on the premises to take a delivery, you have to wait for the third party to assign a driver (between 5-30 minutes), wait for the driver to arrive (another 5-30 minutes), and then, finally, deliver. You’d sometimes see deliveries assigned to third-party drivers twenty miles away who would end up ghosting because they don’t want to be bothered with the long drive.” As for technical concerns, the engineer told me: “Technically, the third-party service was not reliable.
I had to deal with a lot of random bugs in their API, as well as constant service interruption, and they had very poor engineering support for their API. This might not be true of all third-party services, of course.” And, finally, here’s how the latvia business email list engineer summed up the impact of this on customers: “The third-party delivery fleet wasn’t just inefficient in terms of time, but often, they didn’t have the proper bags to keep the pizzas warm.
pizza will obviously lead to dissatisfaction. In-house drivers care more about the product they’re delivering, in my experience. I’m convinced that, given the choice, customers would always prefer restaurants to have in-house delivery staff, but it’s hard to compete nowadays with the big name last-mile platforms. Some brands have taken a very public stance on refusing to work with third parties, and I’d like to see Google and Yelp roll out features to let customers know when businesses have their own delivery staff, because it can make such a difference for the customer.
I had to deal with a lot of random bugs in their API, as well as constant service interruption, and they had very poor engineering support for their API. This might not be true of all third-party services, of course.” And, finally, here’s how the latvia business email list engineer summed up the impact of this on customers: “The third-party delivery fleet wasn’t just inefficient in terms of time, but often, they didn’t have the proper bags to keep the pizzas warm.
pizza will obviously lead to dissatisfaction. In-house drivers care more about the product they’re delivering, in my experience. I’m convinced that, given the choice, customers would always prefer restaurants to have in-house delivery staff, but it’s hard to compete nowadays with the big name last-mile platforms. Some brands have taken a very public stance on refusing to work with third parties, and I’d like to see Google and Yelp roll out features to let customers know when businesses have their own delivery staff, because it can make such a difference for the customer.