Finetwork: prices forever, cumulative
Posted: Sat Dec 28, 2024 9:38 am
52.64% of Spaniards do not know how much data they actually use from their mobile plan. Of those who do know, the majority value being able to use the leftover gigabytes , either by reserving them for the following month or sharing them with other people. Thus, among those surveyed who say they know their actual data consumption, 32.24% decide to accumulate the leftover gigabytes for the following month, 12.01% say they share them with third parties, and another 17.91% say they are interested in this possibility, although their operator does not allow it.
This is one of the main conclusions drawn from a survey by Finetwork , a Spanish fibre and mobile company, carried out on a sample of more than 2,000 people, customers of different operators in Spain, and prepared by IO Investigación.
According to this report, most users need a fixed connection of at least 300 Mb (29.69%) or 600 Mb (24.10%), while, for their smartphone, most Spaniards look for rates with 10 GB (22.11%), 20 GB (22.85%) and up to 50 GB (23.10%).
The survey also confirms that, on average, Spaniards pay 54 euros per month for their mobile and fixed Internet services at home . Thus, 17.17% pay less than 30 euros per month, 20.81% of respondents pay between 30 and 39.99 euros per month, and 16.87% say that their rate ranges between 60 and 79.99 euros per month.
On the other hand, the Finetwork study delves into the perception of users regarding the quality of the service they receive, including the billing process – 23.10% consider that invoices are not easy to interpret – or the loyalty policy of their operator. In this regard, almost 1 in 2 respondents (47.01%)? think that their operator does not sufficiently appreciate and reward customers . Mainly, Spaniards would value having access to the same rates as new customers. Thus, 94.56% have selected this among their priorities and 40.47% have highlighted it in first place. This is followed by having access to exclusive offers and prizes, receiving personalized customer service and accessing terminals at advantageous prices.
On the contrary, the main reason that would move Spaniards to change operator is that the prices of the contracted services rise without warning : more than 1 in 3 respondents (34.43%) has marked this in first place and 92.07% has selected it among their options. They are followed, at a certain distance, by problems with the operation of the contracted services (17.61% of respondents indicate this in first place), that the hook offer for which they contracted their operator was temporary or had small print (13.22%) and problems with data privacy (10.73%). To a lesser extent, respondents indicate as bad practices that would motivate them to change operator billing errors, problems with technical service or a bad experience with customer service.
On the other hand, respondents prefer to contact Customer Service by calling the phone , which is the preferred channel for 41.22% of respondents. In second place is the physical store (24.55%), followed by other options such as live chat, mobile app, email or social networks.
Finally, in a Customer Service, what Spaniards value most is receiving 100% human attention (without going through an automated assistant). Specifically, 32.14% have selected it in first place and 90.07% have selected it among their priorities. Next, what they value most is the speed of answering calls or the time taken to resolve the incident (25.35% in first place).
gigabytes and Gigatransfer
Finetwork is a 100% national operator that stands out for offering simple solutions at smart prices ('Smart cost'). Thus, the company is committed to never raising prices for its customers . "With Finetwork, all prices are forever; it is one of our great commitments and differential values," says Óscar Vilda, CEO of Finetwork . Likewise, all Finetwork rates include the possibility of accumulating and sharing gigabytes with other customers of the operator, through the 'Gigatransfer' service available in the mobile app.
In addition, in recent weeks Finetwork has improved the rates of more than 100,000 customers , offering bolivia whatsapp list them more gigabytes for the same price, without permanence or other compensation. "At Finetwork we believe that the loyalty of our customers has to be recognized and rewarded in a tangible way, and that is why this year we are going to redouble our efforts to offer them exclusive prizes and the best conditions on our rates, products and services," explains Vilda.
Finetwork's commercial offer for individuals starts at 4.90 euros per month (VAT included), forever, for a mobile line with unlimited calls and 10 GB of data, with no commitment. The company also offers fibre and mobile packages from 24.90 euros per month (VAT included), forever, and complementary services such as 'Elige TV' on-demand television from 6.90 euros per month, as well as a terminal store with even more attractive discounts for portfolio customers .
On the other hand, Finetwork's offer for SMEs and self-employed workers offers different options from €29.90 per month (VAT not included), forever. This service allows the client to contract as many mobile lines as they need and increase the fibre speed up to 600 Mb.
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This is one of the main conclusions drawn from a survey by Finetwork , a Spanish fibre and mobile company, carried out on a sample of more than 2,000 people, customers of different operators in Spain, and prepared by IO Investigación.
According to this report, most users need a fixed connection of at least 300 Mb (29.69%) or 600 Mb (24.10%), while, for their smartphone, most Spaniards look for rates with 10 GB (22.11%), 20 GB (22.85%) and up to 50 GB (23.10%).
The survey also confirms that, on average, Spaniards pay 54 euros per month for their mobile and fixed Internet services at home . Thus, 17.17% pay less than 30 euros per month, 20.81% of respondents pay between 30 and 39.99 euros per month, and 16.87% say that their rate ranges between 60 and 79.99 euros per month.
On the other hand, the Finetwork study delves into the perception of users regarding the quality of the service they receive, including the billing process – 23.10% consider that invoices are not easy to interpret – or the loyalty policy of their operator. In this regard, almost 1 in 2 respondents (47.01%)? think that their operator does not sufficiently appreciate and reward customers . Mainly, Spaniards would value having access to the same rates as new customers. Thus, 94.56% have selected this among their priorities and 40.47% have highlighted it in first place. This is followed by having access to exclusive offers and prizes, receiving personalized customer service and accessing terminals at advantageous prices.
On the contrary, the main reason that would move Spaniards to change operator is that the prices of the contracted services rise without warning : more than 1 in 3 respondents (34.43%) has marked this in first place and 92.07% has selected it among their options. They are followed, at a certain distance, by problems with the operation of the contracted services (17.61% of respondents indicate this in first place), that the hook offer for which they contracted their operator was temporary or had small print (13.22%) and problems with data privacy (10.73%). To a lesser extent, respondents indicate as bad practices that would motivate them to change operator billing errors, problems with technical service or a bad experience with customer service.
On the other hand, respondents prefer to contact Customer Service by calling the phone , which is the preferred channel for 41.22% of respondents. In second place is the physical store (24.55%), followed by other options such as live chat, mobile app, email or social networks.
Finally, in a Customer Service, what Spaniards value most is receiving 100% human attention (without going through an automated assistant). Specifically, 32.14% have selected it in first place and 90.07% have selected it among their priorities. Next, what they value most is the speed of answering calls or the time taken to resolve the incident (25.35% in first place).
gigabytes and Gigatransfer
Finetwork is a 100% national operator that stands out for offering simple solutions at smart prices ('Smart cost'). Thus, the company is committed to never raising prices for its customers . "With Finetwork, all prices are forever; it is one of our great commitments and differential values," says Óscar Vilda, CEO of Finetwork . Likewise, all Finetwork rates include the possibility of accumulating and sharing gigabytes with other customers of the operator, through the 'Gigatransfer' service available in the mobile app.
In addition, in recent weeks Finetwork has improved the rates of more than 100,000 customers , offering bolivia whatsapp list them more gigabytes for the same price, without permanence or other compensation. "At Finetwork we believe that the loyalty of our customers has to be recognized and rewarded in a tangible way, and that is why this year we are going to redouble our efforts to offer them exclusive prizes and the best conditions on our rates, products and services," explains Vilda.
Finetwork's commercial offer for individuals starts at 4.90 euros per month (VAT included), forever, for a mobile line with unlimited calls and 10 GB of data, with no commitment. The company also offers fibre and mobile packages from 24.90 euros per month (VAT included), forever, and complementary services such as 'Elige TV' on-demand television from 6.90 euros per month, as well as a terminal store with even more attractive discounts for portfolio customers .
On the other hand, Finetwork's offer for SMEs and self-employed workers offers different options from €29.90 per month (VAT not included), forever. This service allows the client to contract as many mobile lines as they need and increase the fibre speed up to 600 Mb.
Newsletter
Subscribe to our newsletter!
Follow MarketingDirecto.com on Wha