Top 5 Call Center Software
1. ICR Evolution
ICR Evolution is an omnichannel software that offers call center solutions, including:
Real-time information: so that agents are aware of customer data during the call.
Interaction History: A module that stores important customer data from the first call.
Multi-channel service: to manage concerns sent by email and social networks.
This software also offers sales and marketing solutions, and you canada telegram data can purchase additional modules according to your needs. The interface and support are available in Spanish, which makes implementation easier.
2. Ringover
Ringover is a solution for small and medium-sized call centers, so it offers simpler features.
This software focuses particularly on offering call center tools, as well as a telephone service with virtual numbers and unlimited calls to international destinations.
In summary, Ringover includes:
Unlimited calls to 110 destinations.
Customized real-time reports.
Plans from $29, with call log, unlimited calls and immediate activation.
3. TelServer
Telserver is a robust tool that has the necessary modules to execute a solid management of any Call Center. With this software you can:
Schedule outbound and inbound campaigns .
Access customer data.
Assign calls to specialized agents.
Get call reports/metrics and resolution times.
As a special mention, Telserver is characterized by being very versatile when it comes to integrating it with other customer service systems.
4. CallAction
CallAction is a sales software that allows you to manage clients and leads through calls, SMS and email. The program offers:
Reports with call metrics (KPI)
Automated marketing campaigns, either with email templates or automated calls.
Define customer templates with phone numbers, phone line type, carrier, names, emails, social profiles, addresses, and property data in real time.
CallAction offers plans starting at $115 per month, and you can have up to 3 agents on the system.
