Want to know how the customer service field is using AI in their daily work? In this article, we provide you with key data, insights, and expert advice on how this technology is changing the game.
Customer service has become smarter and more efficient thanks to AI- powered gambling database tools that streamline processes and deliver high-quality support at lightning-fast speeds.
According to HubSpot’s March 2023 State of AI report, 62% of business leaders say their company has already invested in AI and automation tools for their employees to take advantage of.
Plus, 71% of them report a positive ROI and 72% say AI and automation make their employees more productive. However, you’re probably still wondering: how specifically are service teams using AI in their daily work?
This visual shows some of the specific uses that AI-powered tools have in the daily responsibilities of customer service teams.
AI customer service tools, ChatSpot, Content Assistant, Speechify, ChatGPT, Google Bard
Top 5 AI Tools Used by Service Teams
As we described above, Artificial Intelligence can serve several purposes to improve the efforts of customer service teams , ranging from automating manual tasks to increasing customer satisfaction (shorter wait times and more strategic conversations).
Below is a list of some of the top AI tools that enable service professionals to hone their customer interactions:
ChatSpot – ChatSpot is a conversational CRM bot that sales, marketing, and service professionals can connect to HubSpot to maximize their productivity.
Content Assistant : HubSpot’s AI content assistant uses OpenAI’s GPT model to unlock productivity and creativity, helping marketers, sales teams, and service professionals not only simplify tedious tasks but also elevate the quality of their work.
Speechify is a mobile and desktop app that accelerates customer service interactions by effortlessly transforming text into a captivating audio experience, thanks to its innovative computer-generated speech technology.
ChatGPT – This is an AI chatbot that allows users to navigate and reshape customer service conversations with unprecedented finesse, giving them the ability to tailor the length, format, style, level of detail, and even the language used to deliver an unforgettable customer experience.
Google Bard – is a conversational generative AI chatbot that serves as a relentless ally in both productivity and creative endeavors. Thanks to its quick-thinking abilities, Google Bard effortlessly creates conversations that help SC professionals tap into boundless creativity.
If you're interested in learning more about functional AI tools that will improve the way your team completes their tasks, check out this video from Marketing Against the Grain.
Unleash the power of AI for your customer service team
For consumers, AI offers several benefits, including personalized product recommendations and simplified online transactions.
What’s more, AI even routes customer service requests to the right representative. In fact, 88% of customer service professionals who use AI acknowledge its effectiveness for this specific task.
For customer service professionals , AI can leverage pre-existing skills to deliver even better care in a variety of ways.
For example, customer service teams can easily automate their routine (and most repetitive) tasks in seconds, allowing them to focus on more complex and critical customer issues .
You can also…
Help analyze sentiment in customer support conversations (100% of SC professionals using AI agree that it is highly effective for this purpose).
Writing responses to customer service requests (46% of B2B SC professionals use AI in their role and agree that it is especially effective for this task).
Monitor social media for customer service issues (75% of CS professionals who use AI agree that the technology is incredibly useful here, too).
