The results of the NPS poll by the call robot

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Through customer service quality assessments, it was established that in the first 2 weeks the voice bot made 731 successful calls and sent 318 SMS. Of them, 15.1% followed the link and left a detailed review. Some clients wanted to respond immediately (6.57%) — the bot recorded and deciphered the feedback in written form. Negative comments were also recorded and immediately forwarded to the sales department for processing the situation.
After the call, all clients were divided into groups based on oman phone number data their answers and actual personal information that was found. And one review cost the company $1.89.
Result of robot calls for NPS survey
As a result of the first weeks of Flamecame:
We received and published a positive detailed review on page 51
We found out the level of customer loyalty to the store, identified and resolved unpleasant situations in service
Customers were reminded of their store, the company's name was broadcast
The client base was segmented
We saved the manager's resources for calling 300 people a week
For us, this is another successful NPS project in the piggy bank, the bot turned out to be an excellent assistant in small sales departments. And the client's satisfaction can be judged from the feedback of the head of the Flamecame OP.
"We decided to use the company's services in order to increase the number of real positive reviews in our online store. The mechanics are simple: the bot calls our customers, asks if they are satisfied with everything, and if so, offers to send an SMS with a link to the reviews page. If the customers were dissatisfied with something, we also received and processed the feedback, so it's a win-win situation. The overall impression is positive, I can confidently recommend it. The main thing - correctly form your goal and edit the script until it brings results. I would like to specially mention the employees who led our project: they were always in touch, polite and responsive, it was nice to work with such people."The results of the NPS poll by the call robot
Through customer service quality assessments, it was established that in the first 2 weeks the voice bot made 731 successful calls and sent 318 SMS. Of them, 15.1% followed the link and left a detailed review. Some clients wanted to respond immediately (6.57%) — the bot recorded and deciphered the feedback in written form. Negative comments were also recorded and immediately forwarded to the sales department for processing the situation.
After the call, all clients were divided into groups based on their answers and actual personal information that was found. And one review cost the company $1.89.
Result of robot calls for NPS survey
As a result of the first weeks of Flamecame:
We received and published a positive detailed review on page 51
We found out the level of customer loyalty to the store, identified and resolved unpleasant situations in service
Customers were reminded of their store, the company's name was broadcast
The client base was segmented
We saved the manager's resources for calling 300 people a week
For us, this is another successful NPS project in the piggy bank, the bot turned out to be an excellent assistant in small sales departments. And the client's satisfaction can be judged from the feedback of the head of the Flamecame OP.
"We decided to use the company's services in order to increase the number of real positive reviews in our online store. The mechanics are simple: the bot calls our customers, asks if they are satisfied with everything, and if so, offers to send an SMS with a link to the reviews page. If the customers were dissatisfied with something, we also received and processed the feedback, so it's a win-win situation. The overall impression is positive, I can confidently recommend it. The main thing - correctly form your goal and edit the script until it brings results. I would like to specially mention the employees who led our project: they were always in touch, polite and responsive, it was nice to work with such people."