An effective onboarding process can lead to increased retention

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Event-Based Content: Plan SMS campaigns around key events related to your business, such as anniversaries, product launches, or industry events. Ensure timely messaging to maximize impact.

Content Diversification: Include a mix of promotional, educational, and engagement-focused messages in your calendar to keep your audience interested and engaged.

3. Enhancing Customer Onboarding


Welcome Series via SMS: Implement a series of welcome messages for zalo phone number list new subscribers. Introduce them to your brand, highlight key offerings, and provide initial incentives to encourage engagement.

Onboarding Surveys: After a customer signs up, send a quick survey via SMS to gather information about their preferences. Use this data to tailor future communications.

Progressive Engagement: Gradually introduce customers to your full range of products and services over time through SMS, ensuring they don't feel overwhelmed at the start.

4. Integrating SMS with E-commerce Platforms
Enhancing integration with e-commerce can streamline processes:

Cart Recovery: Use SMS to automatically remind customers about items left in their carts, providing direct links to complete their purchase.