The main objective of the new HubSpot Customer Hub will be to convert customers into advocates for your brand. The new tool of the HubSpot platform will place customers at the center of the strategy in order to offer growing companies a broad context of all interactions with them. Find out how in our article.
With Hubspot Customer Hub, a service more oriented towards the hungary phone number list delight phase within the Inbound Marketing strategy will be achieved and it will be more feasible for the customer to have a satisfactory experience in the Buyer Journey.
new Hubspot customer hub
Putting the customer at the center with HubSpot Customer Hub
To help companies, it is essential that they have access to all customer and prospect information in a single space. The most important objective is to provide a personalized experience, and therefore, a more satisfactory and pleasant one.
In the words of Dharmesh Shah, co-founder and CTO of HubSpot: “With Customer Hub , businesses can now unify their teams around the customer, allowing them to have better conversations, develop deeper customer insights, and strengthen their relationships with their customers.”
What is HubSpot Customer Hub?
Today’s customers expect more, are more knowledgeable, and have more choice. HubSpot Customer Hub is the answer to creating the new rules of the game that the modern customer has already begun to demand. It is nothing more than the next evolutionary step in the Inbound Marketing vision : helping companies excel in the Delight phase of their customer journey.
Hubspot customer hub
The HubSpot Customer Hub tool , which is integrated into HubSpot's CRM and Marketing tools , will gather all customer communications - email, chat, Facebook Messenger and phone calls - in a single space. In this way, it becomes a decisive factor in the growth of the companies' driving force, that is, successful customers.
Getting a satisfied customer with HubSpot Customer Hub
Today, we must focus our efforts and objectives on these 7 premises, something that Customer Hub has focused on:
We want to open relationships , not close deals.
We align our rewards with our customers' success .
We prevent our processes from becoming a problem for customers.
We admit our mistakes and resolve them.
We maintain transparency and fairness, even if it costs us a deal.
We focus on the customer experience , not our org chart.
We provide solutions to our clients, not to our own convenience.
Happy customers – the mantra of HubSpot Customer Hub – will grow your business faster than sales or marketing. That’s why HubSpot Customer Hub focuses on people , not processes – on understanding people and their needs.
