Remember, the more your CSAT scores are

[DonalCerry]

the more satisfied customers you have who are likely to keep using your product.

Customer Retention KPI #8: Revenue Churn Rate
Revenue Churn Rate refers to the monthly income your product loses from the existing customers over a specific period. This happens when your eCommerce products can no list of venezuela cell phone numbers longer meet the customers’ expectations and they switch to the competitors’ products.

To calculate the revenue churn rate, follow the guidelines:

Start with identifying the MRR (monthly recurring revenue) from the start and period
Subtract the end MRR from the start MRR and get revenue churn
Now divide the revenue churn rate by the start MRR
customer-retention-kpi
Customer Retention KPI #9: Net Promoter Score
NPS (Net Promoter Score) refers to the likelihood of whether your customers are promoting your products or not. This customer retention KPI also indicates customer loyalty. To calculate NPS, a survey needs to be conducted.