Better internal collaboration

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With the standard WhatsApp Business app, only five agents can join. For B2B teams that need more coverage, this is limiting. On a WhatsApp team inbox, an unlimited number of agents can work together, assign tasks, share conversation history, and tag team members for input.

Data and insights
If you want to improve your sales strategy, you need to understand customer patterns and preferences. A shared inbox tracks customer interactions and gathers insights about message frequency, popular queries, and response times. Managers can use this data to identify trends, improve team performance, and make better decisions.

For instance, if response times are slow, you’ll know exactly where to adjust. These insights give you a clearer picture of what’s working and where to improve. It helps the whole team align on goals.

How WhatsApp team inbox can increase sales
When choosing a team inbox for sales, research canada whatsapp phone number what’s available on the market and choose the one that best fits your needs. Some inboxes, like Rasayel, are designed to help B2B companies sell over WhatsApp.

Here are some use cases that can help you improve sales:

Chatbot and flows for lead qualification
Qualifying leads quickly translates into higher conversion rates. You can set up a chatbot to ask questions so you better understand a prospect’s interest level, route them to the appropriate team member, and even set expectations for follow-up times.

A fragment of a whatsapp chatbot flow created in Rasayel.

WhatsApp flows take qualification a step further. You can create interactive forms for gathering information, send them to customers and they can fill them directly within WhatsApp chats.

A preview of an interactive form on WhatsApp.

For example, you can create a flow to take prospects through a qualification questionnaire to better understand their needs, suitability, and how ready are they to convert. A flow can be anything from simple feedback forms to a demo booking process.