In the second callback queue

[ritu500]

Calls lasting less than two seconds are not counted by the system as missed calls, so as not to call back those who dialed the wrong number. If a client calls without answering several times, the robot does not add his number to the list again The waiting time for a client to answer a call back is 20 seconds, so as not to appear too intrusive The interval between repeated attempts to contact the client is 20 minutes, the total number of attempts is 5 Later, we set up rules for callbacks for calls left unanswered in the first callback queue, so as not to lose those customers who could not be reached in the shortest possible time., we extended the malaysia telegram data answer waiting time, increased the interval between repeated calls, and reduced the total number of attempts to contact the customer.



Results Thanks to the activation of the Robot Controller function, the share of lost calls was reduced by almost half in the first three months. Operators noted the convenience of automatic callback: “I feel calmer this way”, “I am much less nervous about the client losing their temper”. Due to the better quality of processing of the client base, the developer managed to optimize not only advertising costs: a decision was made to abandon the plan to expand the contact center, which would have required significant financial investments. Thus, the inexpensive Robot Controller has become a reliable assistant in processing incoming requests in such a complex and expensive market segment as real estate.The larger the company becomes, the more difficult it is to organize internal and external communications.



It is very important to set up high-quality, prompt and uninterrupted communication between branches, including those located in different cities, and your own PBX does not always cope with this. We tell you how to enhance its capabilities without giving up expensive equipment. Features of the MCN Telecom client Our customer is a large Russian corporation in the field of construction materials, with production facilities and branches throughout Russia. The company employs several thousand people, so properly organized communications are extremely important. Specialists must monitor the status of production, shipment and other processes in real time, and they must be able to contact employees of other branches when needed to promptly resolve emerging issues. For this purpose, the company used the capabilities of its own PBX.