After its acquisition by

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Uber in 2020, it operated only until May 2021, before being merged with its sister company Uber Eats. Uber Eats’ SWOT Analysis Below, there is a detailed swot analysis of Uber: Uber Eats swot analysis - Uber Eats business model Uber Eats’ Strengths Financial support: Backed by its major unit, Uber Technologies Inc., Uber Eats doesn’t run much risk of bankruptcy, as startups are most likely to do when money isn’t coming in; Restaurants evaluation: The star-evaluation system in the app — the same as in Uber’s ride-share service app — helps users to know which restaurants are more likely to deliver without occurring any issues in the process.


Uber Eats’ Weaknesses Human resource: As it is a human-dependent service, buy turkey whatsapp number database Uber Eats is vulnerable to bad, inattentive, and/or reckless deliverymen, which may result in poorly rated deliveries; Customer support: Although the spent money on flawed deliveries is usually refunded to the client — most of the time, naturally, depending on the situation —, customer support in the app could be improved. Often, clients complain about the response time of Uber Eats’ customer support team; Low pay: The same issue as Uber’s ride-share service app, deliverymen working for Uber Eats often complain about the high percentage of the fee that Uber receives from each delivery separately.


Uber Eats’ Opportunities Coupons: To attract a new raise in sales through the app, Uber Eats can always come up with promotional coupons for clients that haven’t been ordering in some time. It can be done through push notifications or e-mail marketing campaigns. Uber Eats’ Threats Local competitors: Local food ordering and delivery services, with much less investment, but bolder in their promotions and marketing campaigns; Loss of reputation: Whether it’s because of bad deliverymen or a lot of poor restaurant reviews, the app may lose its reputation, making clients migrate to competitors Conclusion As mentioned above, Uber Eats already has a significant market share and kept growing over the past years.